About Lunar Wisp
What is Lunar Wisp?
Lunar Wisp is a sleep and wind-down store built around one idea: rest should not feel like something you have to earn. We select simple tools for darker rooms, quieter nights, travel, and evening rituals.
Do your products treat insomnia, snoring, or sleep apnea?
No. Our products are everyday consumer wellness accessories and are not presented as medical treatment. If you have persistent sleep or breathing concerns, speak with a qualified healthcare professional.
Orders and shipping
Where do you ship?
Our store is being prepared primarily for customers in the United States and Canada. Available destinations and final shipping charges are shown during checkout.
When will my order ship?
Processing and delivery estimates depend on the product and destination. The applicable estimate will be displayed on the product page or during checkout before you place an order.
How can I track my order?
When tracking is available, we will send it to the email address used at checkout. You can also review your order through your customer account.
Will products in the same order arrive together?
Some items may be fulfilled separately and can arrive in more than one package. When this applies, you may receive more than one tracking update.
Products
How should I choose a sleep mask?
Consider your sleep position, sensitivity to pressure, preferred material, and whether complete darkness or portability matters most to you. Product pages will list dimensions, materials, care information, and included items.
How do I clean my product?
Follow the care instructions on the individual product page and packaging. Products containing electronics, gel inserts, adhesives, or weighted filling can require different care.
What if a product irritates my skin or feels uncomfortable?
Stop using it. Review the product warnings and contact us if you believe an item is damaged or materially different from its description.
Contact
How can I reach Lunar Wisp?
Email us at carinazhao123@gmail.com. If your message concerns an order, include the order number and the email used at checkout.